Refund Policy

Go Certified sells digital access to practice quizzes and study resources. Because access is granted instantly, refunds are handled under the specific conditions set out below rather than a blanket returns policy.

One-off quiz packs and exam bundles are refundable within 7 days of purchase provided you have completed less than 20% of the included questions.

Subscriptions renew automatically. We send a reminder before annual renewals. A renewal charge can be refunded in full if you contact us within 7 days of the charge and have not used paid features in that period.

You can cancel at any time from Billing in your account settings. Cancellation stops future charges; your plan stays active until the end of the paid period.

• Requested within the applicable window (7 days for most purchases).
• Purchase made directly through GoCertifiedNow.com.
• Account in good standing with no policy violations.
• Content usage below the fair-use threshold for the product.

Duplicate charges are always refunded in full, regardless of usage or timing. Send us the two transaction references and we will process the return immediately.

If you were charged the wrong amount, charged after cancellation, or charged for a plan you did not select, we correct it in full.

Email support@gocertifiednow.com from your registered address with your invoice number and a short reason. Here is what happens next.

1. 1

   Day 0

   Request submitted

   Email billing@ or use the in-app form.

2. 2

   Day 1–2

   Review

   We verify the purchase and eligibility.

3. 3

   Day 2–3

   Approval

   You receive a decision and confirmation email.

4. 4

   Day 5–10

   Funds returned

   Your bank posts the refund to the original method.

Approved refunds are issued to the original payment method within 3 business days. Banks and card networks typically post the funds within a further 5–10 business days.

Billing and refund enquiries: support@gocertifiednow.com or info@gocertifiednow.com.